Mystery Shop

Mystery Shop

The Liverpool BID Company host Mystery Shop every year. The program includes every BID Levy Paying business to be shopped and measured on a number of factors for their customer service. Once the shops have been evaluated, the best businesses who scored will be invited to an awards evening to collect their award, and celebrate in style!

A record-breaking 604 businesses were mystery shopped in the 2022 awards, from coffee shops to opticians, national retailers to independent restaurants.

Recognising businesses across Independent and National Retailers, Accommodation, Hospitality, Leisure and Service Providers, the awards reflect a continued commitment to providing the famous Liverpool warm welcome.

City centre businesses are visited and marked against a list of criteria to see how well they’re performing.  In 2022, the average approval rating in the city was 82%. 41 businesses achieved 100%. The winners and runners up each achieved over 95% approval.

Results are based on businesses that achieved the highest score with a runner-up.