A record 33 businesses achieved 100% in Liverpool’s 2015 Mystery Shop Awards.
A total of 170 businesses – from independent cafes to national chains – were assessed this spring for their customer service and collectively scored a record 90.4% approval rating – up 4% on 2014 and 8% on 2013.
Of those secretly shopped for the 6th annual survey, commissioned by Liverpool BID Company, 8 businesses repeated the top score** from the previous year.
Those who achieved the Outstanding mark of 100% are:
Wongs Jewellers** (Best Independent Retailer)
Adidas – Whitechapel
Bravissimo** (Best National Retailer)
Dawsons (Most Improved National Retailer)
Links of London
Vision Express – Parker Street/Clayton Sq Shopping Centre
Andrew Collinge Graduates
Barclays – Church Street
Queen Square Car Park (Most Improved Service Provider)
Santander – Lord Street
Thomas Cook – Church Street (Best Service Provider)
Marco Pierre White