mix mystery shop awards


Secret shoppers have given a big thumbs up to Liverpool’s shops, hotels and eateries, in a record breaking survey.

A record total of 200 city centre businesses – from independent cafes, restaurants and hotels to national retail chains – were assessed this spring for their customer service and collectively scored a 84% approval rating.

Of those secretly shopped for the 7th annual survey, commissioned by Liverpool BID Company, 17 businesses scored a perfect 100% – with five repeating the top score from the previous year.

Read the full press release here

See the Ceremony pictures below.